+55 11 4508-2131

Redefining the Self-Service Experience

nanorep provides personalized guidance for every consumer at their moment of need.

nanorep provides Personalized Digital Guidance that leads customers on the correct path along their journey. The solution recognizes user context, including geo-location, product searches, knowledgebase information, and more to provide relevant, actionable information for your customers. Context also determines the type of guidance provided, where the same question can result in different answers for different people.

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About Nanorep

  • Founded in 2009
  • Over 500 Deployments Globally
  • Answering millions of questions every monty in 84 languages
  • Software as Service (SaaS)
  • Self-learning platform automatically integrating human answers to knowledge base
  • 1º with integrated actions and voice recognition

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Improve your productivity

45%

Reduction in contact center volume

20%

Higher agent productivity

10%

Lower bounce rate

25%

Conversion uplift

30%

Incrase in AOV

Higher

Customer satisfaction

Customers

“We’ve been using nanorep self-service solution for the past 3 years. nanorep automatically responds to 120,000 monthly inquiries in several languages. Shortly after launching nanorep our support load was reduced by 20% and we were able to significantly grow while maintaining our labor costs.”

Mark Dawson
Customer Experience Manager, Thomas Cook Group

"Due to nanorep we were able to reduce the number of questions answered by agents by 70% and have our agents deal with 6 times less inquiries per day. So when you deal with tens of thousands of inquiries every month, it is no surprise that our reps are absolutely in love with nano rep." Dave Isherwood”

Dave Isherwood
Director of Sales, Build.com

Contact

São Paulo
Av. Dr. Chucri Zaidan, 1550
9 andar conj 903
Brooklin, São Paulo

+55 11 4508-2131

contato@globalbdp.com

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