nanorep provides personalized guidance for every consumer at their moment of need.
nanorep provides Personalized Digital Guidance that leads customers on the correct path along their journey. The solution recognizes user context, including geo-location, product searches, knowledgebase information, and more to provide relevant, actionable information for your customers. Context also determines the type of guidance provided, where the same question can result in different answers for different people.
Reduction in contact center volume
Higher agent productivity
Lower bounce rate
Incrase in AOV
“We’ve been using nanorep self-service solution for the past 3 years. nanorep automatically responds to 120,000 monthly inquiries in several languages. Shortly after launching nanorep our support load was reduced by 20% and we were able to significantly grow while maintaining our labor costs.”
Customer Experience Manager, Thomas Cook Group
"Due to nanorep we were able to reduce the number of questions answered by agents by 70% and have our agents deal with 6 times less inquiries per day. So when you deal with tens of thousands of inquiries every month, it is no surprise that our reps are absolutely in love with nano rep." Dave Isherwood”
Director of Sales, Build.com